This is the third post in a series based on a Colligo whitepaper called “Developing an Effective Email Collaboration Solution in SharePoint”. In the second post we looked at key issues that should be considered when implementing such a solution. In this post we’ll look a bit closer at best practices, summarize the currently available out-of-the-box solutions and conclude with a checklist you can use to evaluate these solutions (and others you may be considering).
It will come as no surprise that the requirements for email collaboration vary widely depending on the scenario that needs to be supported. A common scenario is project management, since emails and attachments often form the critical part of project documentation. Storage in SharePoint ensures that the content is structured so that it can be retained and located easily through search. This also makes it easy for new team members to get up to speed when they join a project mid-stream (rather than having to locate and forward multiple email threads to them). Another common scenario is departmental communications (e.g. all emails from product management) where emails are used to track issues or topics. Yet another is personal email management where emails and attachments are moved out of Exchange to SharePoint MySites for longer term storage, to avoid inbox size limitations and/or to avoid the use of .PST files.Continue reading »