I just received an Osterman Research report on end user issues with messaging (i.e. Email / IM) systems. This report entitled “Results of an End-User Survey on Messaging Issues”, was published in June 2007 and summarized the responses of 309 end users. We drew some interesting conclusions from it for the integration of SharePoint and Outlook. These are summarized below.
Mailbox management is costly for organizations. End users surveyed receive 100 emails per day on average. In a typical week, they spend 60 minutes managing their mailbox, which includes deleting emails and putting content into folders to stay under mailbox-size limits. When multiplied across an entire organization, this can amount to millions of dollars a year, so it’s important to streamline to process as much as possible. To illustrate: for a company with 10,000 employees on email, at an average of $30 per hour, email management can cost the corporation $15,000,000 per year, not including the IT costs in setting up server solutions like Exchange managed folders. Colligo Contributor can help to reduce these costs because it makes email management in SharePoint easy to use and easy to deploy.