Conferences like Tech-Ed are a great way for us to connect with customers, learn about their experiences using our products and the results that their companies are achieving. At Tech-Ed 2010 in New Orleans, we had the good fortune of having Bob Burke from Newfoundland Power stop by the Colligo booth. Bob is an Application Analyst and was heavily involved in deploying Colligo Contributor to their field service staff.
Newfoundland Power operates an integrated generation, transmission and distribution system throughout the island portion of Newfoundland and Labrador. The company identified a problem in the time delay involved in updating and printing manuals for their field staff to take with them in their service vehicles. To solve the problem, the company implemented SharePoint and Colligo Contributor, so that the manuals could be updated electronically, uploaded to SharePoint, and then synched to each of the field service technician’s laptops using Contributor. This process ensured that field staff always had the latest version of the service manuals in their trucks.
As Bob told us at Tech-Ed, Contributor provided fast and easy access to up-to-date field service manuals and helped solve Newfoundland Power’s mobile document management problems.