Colligo Email Manager FAQs
What types of authentication are supported?
For detailed information about which forms of authentication are supported by Colligo Contributor and Colligo Email Manager, see the following Knowledgebase article: http://www.colligo.com/support/kb/what-sharepoint-authentication-methods-are-supported/
Does Email Manager work with Microsoft’s RMS (Rights Management Server)?
Yes. Encrypted email can be uploaded to SharePoint, and metadata will be extracted correctly. The RMS data remains embedded in the email, and if another user opens the email from SharePoint, the RMS protection remains in place.
How do I open, reply to, or forward an email in Sharepoint without needing to save it to another location?
The option to open an email from a SharePoint location (and then be able to reply to or forward the email) is determined by your Browser File Handling settings in SharePoint.
To change this setting in SharePoint:
- In SharePoint Central Administration, navigate to: Application Management > Manage Web Applications > [Web Application] > General Settings.
- In the Browser File Handling section, choose Permissive. Users now have the option to open a file as well as save it.
How does Colligo Email Manager detect when the same email is filed to the same folder location in SharePoint?
When an email is filed to a SharePoint location, Colligo Email Manager creates a file name for the email based on the following email properties: sender name, sent date, sent time, and subject. The same email can be filed to two different folder locations in SharePoint, but if a file exists with the same file name, a prompt displays informing the user that the email already exists in that location. The user can overwrite the existing file, or cancel the upload.
Which installer package do I need for Email Manager?
For Email Manager, the installer package you need is dependent on your Operating System. Simply choose the download that corresponds to either 32-bit or 64-bit Windows.
Does Colligo Email Manager support Outlook web access?
Filing email to SharePoint within Outlook Web Access (OWA) is not supported.
Are there any conflicts with any Outlook plug-ins for CRM?
There are no conflicts using the MS Dynamics CRM add-in in conjunction with Colligo Email Manager.
What happens if several people receive the same email and then multiple people upload the email to SharePoint?
Colligo Email Manager will prompt the user, giving them an option to override the item or not. They can rename the item if they are not sure.
Is the file name of the .msg configurable in Colligo Email Manager? For example, is it possible to include the longer global id inside the .msg file?
There is a registry key that can be changed pre- or post-install.
The registry key name and location is: EmailManager\MsgFileNameFormat
The default format is:
{0}_{1:ddMMMyy HH.mm.ss}_{2}
{0} = Sender
{1} = Received Date
{2} = Subject
For more information about the settings that can be configured in Email Manager, see the Colligo Email Manager settings.
Does Colligo Email Manager extract bcc/cc properties automatically?
Colligo Email Manager automatically extracts 22 common email properties, as long as the document library is configured with those properties. For a list of which properties are extracted, see the Colligo Email Manager Administrator’s Guide.
How are product updates managed?
Product updates are available from the Colligo website. Users who are upgrading to a newer release will need to run the setup or MSI, which will detect an existing version and upgrade.